What if I can’t make it in to your store, but I need an appointment with the Specialist?

We offer video visit appointments for members who need to consult with our Specialists. It is a simple browser-based chat that will work with most computers, laptops, and mobile devices. Some hearing aids can also be adjusted remotely. If you’re unsure whether your device can be remotely adjusted, call our store at (408) 358-5123.

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Can you ship my hearing aids to me?

We need to see you in our store for measurement of your ears and to fit the Agility Hearing Aids. If you have recently visited us, we can ship your hearing aids to you by Fed Ex (within California only) ground for a one-way shipping and handling fee of $25.00.

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How much does the FlexAgility® program cost?

Nothing. Our FlexAgility® program is a unique approach to better hearing that lets you experience the difference hearing aids can make before you buy them. There is no cost to trying our premium hearing aids. Book a test drive today.

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How long do I have with the trial hearing aids?

The FlexAgility® program is flexible, but most people enjoy the trial aids for one week.

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What real-world situations will your hearing aids help me with?

All of our hearing aids offer advanced noise-reduction technology that is customized to your specific hearing loss. Our premium hearing aids automatically help you hear your best in all types of conversations and adjust to different listening environments. Whether background noise is high or you’re in a quieter environment, you can enjoy effortless, natural hearing.

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What if I don’t like them?

If you don’t like your trial hearing aids, return them at your next appointment, or drop them off at our store during normal business hours. If you don’t like them you can walk away and owe absolutely nothing.

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What if I do like them?

If you love the difference our hearing aids make in your life, we’re here to make it easy. Using our website, you can pre-order your favorite model in your preferred color. You will take your devices home the same day you return your trial hearing aids.

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How much do your hearing aids cost?

All of our hearing aids are $1499 per hearing aid. For most models, you can upgrade to rechargeable devices for an additional $250 (applied to a pair).

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What is your return policy?

Full refund within 60 days of purchase, minus custom ear molds.

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Why are prices so low at Agility Hearing?

Hearing aid prices are “unbundled.” This means that you pay a low price when you buy, and then pay for maintenance visits as needed. At Agility Hearing, we believe that the choice should be yours to visit as often (or as little) as you need.

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How can I schedule an appointment?

You can book your appointment here. We also offer a Video Visit option. If you have questions, call our store at (408) 358-5123, Monday-Friday 8:30-5:00 PM.

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What if I break or lose my hearing aids?

All of our hearing aids have a premium 4-year warranty for replacement if lost (deductible applies), and factory repairs.

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What if my hearing aids need to be cleaned?

At Agility Hearing, your regular maintenance visits are $39.99. We recommend scheduling a visit twice a year. We will clean your devices and replace minor parts in our lab.

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What if my hearing changes?

You keep the same pair of Agility hearing aids. Simply bring in your latest audiogram during an appointment and we will re-program the aids to match your updated thresholds. For more information or to book an appointment for an audiogram, go to our sister company’s website www.hearbright.com or have your physician refer you to an audiologist.

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